ABOUT THE ROLE:

The Ticketing Sales & Customer Service Associate serves as a frontline representative of Pacific

Symphony, responsible for delivering exceptional support to patrons through phone, email, and

in-person interactions. This role focuses on the day-to-day operations of the ticket office,

including responding to inquiries, processing ticket orders and exchanges, addressing customer

concerns, and maintaining accurate customer records. Success in this role requires excellent

communication, problem-solving, and interpersonal skills, as well as a strong understanding of

the Symphony’s events, products, and services.